Refund Policy

At Morbus Technologies Private Limited, we are committed to delivering high-quality services in software development, healthcare IT, SaaS solutions, and digital platforms. This Refund Policy outlines the terms under which refunds are handled.

1. General Policy

All payments made to Morbus Technologies Private Limited are considered final. By engaging with our services, you acknowledge and agree to the following:

No refunds will be provided once the project has been initiated, work has commenced, or resources have been allocated.

This applies to all service types, including but not limited to:

Software development
Mobile/web application projects
System integration (e.g., ABHA, ABDM API, HIMS)
Platform subscriptions or onboarding
Custom healthcare IT solutions

2. Refunds Are Only Considered If:

The client cancels the service before any work has started
There is a duplicate payment made in error
A clear billing error has occurred on our part

3. Non-Refundable Items

Partial project work or milestones
Setup or consultation fees
Payments for design, documentation, or concept work
Monthly/annual subscription charges once invoiced or activated
Delays caused due to client’s lack of communication or approvals

4. How to Request a Refund (If Eligible)

To submit a valid refund request (only before work begins), email us at contact@morbustech.com with the following:

Subject: “Refund Request – [Your Project Name or Invoice Number]”
Full name and contact number
Reason for the refund
Transaction reference/UPI/Order ID

We will review your request within 7 working days and respond accordingly.

5. Processing Time

If a refund is approved:

It will be processed within 7–15 business days
It will be returned to the original mode of payment
We will notify you via email once the refund has been processed

6. Jurisdiction